Shipping & Delivery
Shipping costs, shipping methods, process, and delivery times at a glance
Delivery Countries & Shipping Conditions
Delivery is made within Germany as well as to Belgium, France, Italy, the Netherlands, Luxembourg, Austria, and Switzerland.
Note: Shipping to German islands is excluded.
Shipping Costs
Within Germany: free shipping.
For deliveries abroad (Austria, Belgium, the Netherlands, Luxembourg, Italy – France for parcel shipments), shipping costs are calculated based on weight, volume, and item. The exact amount including statutory VAT will be transparently displayed to you during the checkout process before completing your order.
Deliveries to Switzerland are made via the service provider Meineinkauf.ch – more information: Information for customers from Switzerland.
Shipping Methods
Parcel shipping (up to 40 kg): Shipping via GLS or DHL. After shipment, you will receive an email with the tracking number.
Freight shipping (over 40 kg): Goods weighing over 40 kg are delivered by freight forwarder. The freight company will arrange a delivery date in advance by phone or email. Please provide a valid mobile number. Delivery is curbside; delivery to parcel stations or PO boxes is not possible.
Shipping process
What happens after my order?
Your item will be prepared by our staff in our warehouse in Dormagen and securely packaged depending on size and weight. We then hand over the goods to the shipping service provider (parcel service or freight carrier).
Delivery via Parcel Service (up to 40 kg)
The parcel service will inform you by email about the delivery day and time window and delivers to your front door. You can track your shipment on the GLS website using the tracking number from the email: gls-group.eu.
Delivery via Freight Carrier (over 40 kg, to Curbside)
The freight carrier will arrange a fixed delivery date by email or phone (often via an appointment portal). Curbside delivery: The freight carrier delivers to the unloading point on the street or in front of the house. You must handle transport into the building yourself.
Missed a Delivery?
Contact us by email or phone (Tel. 02133 8688812) so we can put you in touch with the carrier – or send us an inquiry.
Inspect Package & Transport Damage
The outer packaging may show signs of handling during transit – this alone does not mean the item is damaged. First, check the contents. If there is actual transport damage, document it (photos, description) and contact our service team (Tel. 02133 8688812).
Delivery Times
Unless otherwise specified in the offer, we deliver:
- within Germany for parcel shipping in 1–2 business days
- within Germany for freight shipping in 3–5 business days
for international deliveries in 5–7 business days
from the conclusion of the contract or, in the case of agreed advance payment, from the receipt of payment. No delivery is made on Sundays and public holidays. For items with different delivery times, we ship in a single combined shipment (unless otherwise agreed) – the item with the longest delivery time applies.
Self-pickup
In the case of self-pickup, we will inform you by email when the items are ready for collection. In this case, no shipping costs will be charged.
An overview of accepted payment methods can be found under Payment Methods & Terms.
Frequently asked questions
Frequently asked questions
How much are the shipping costs?
Within Germany, we deliver free of shipping costs. For international shipping, we calculate shipping costs based on shipping weight, volume, and article. You will see the exact amount incl. statutory VAT in the checkout process before completion.
How long does delivery take?
Within Germany, usually 1 to 2 business days for parcel shipping and 3 to 5 business days for freight forwarding delivery; for international deliveries, 5 to 7 business days after conclusion of the contract or upon receipt of payment in the case of advance payment.
Do you also deliver internationally?
Yes, we deliver to Belgium, France, Italy, the Netherlands, Luxembourg, Austria, and Switzerland. Shipping to German islands is excluded.
How does freight forwarding delivery work?
